RETURN POLICY
Your satisfaction is important to us. If you are not satisfied with your purchase from the LAMAII online shop, you are eligible for a refund if you comply with our return policy.
Return Conditions:
- You may return all or part of your order within 14 days of the delivery date.
- Returned products must be in their original packaging and include the packed item list.
- Ensure the order number and the names of the items you wish to return are included in your return package.
How to Return:
- Please contact LAMAII Customer Service via CHAT or LINE, available from 9:00 AM to 8:00 PM on weekdays.
- For hygiene and safety, sealed products cannot be returned or exchanged once the seal is broken.
- Complete sets or kits must be returned in full; partial sets or empty containers will not be accepted.
Processing Your Return:
- Once your return is received at our processing facility, please allow up to 14 business days for your return to be processed.
- Refunds will be issued to the original form of payment and will include the amount of the item(s) plus applicable sales tax.
- Please note, shipping and handling fees are not refundable.
All returns and exchanges are subject to the sole discretion of LAMAII.
DAMAGE ITEMS
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or LINE. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 30 days of receipt. LAMAII reserves the right to deny claims received after 30 days.
SHIPPING & DELIVERY
Please allow 3-5 business day delivery, schedule may vary during online big campaign period.
For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.
*Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via support@lamaiiofficial.com